Frequently asked questions

Sentinel monitors 24/7 and alerts immediately. Every plan includes around-the-clock incident response, so issues are often resolved before you wake up.

A senior DevOps engineer costs $150-200K+ per year. Our Elite tier is $120K/year with a full team of engineers and AI agents. You get more coverage, more expertise, and more flexibility.

You do. 100%. All code, configurations, and documentation are yours. No lock-in, no proprietary tools. Everything is documented and transferable.

Most clients are operational within 48 hours of signing up. We'll have an onboarding call, set up access, and start working on your first request right away.

Every plan starts with a three-month minimum, billed monthly, then continues month to month. You can move between plans as your needs change. Your infrastructure needs will evolve, and we'll evolve with you.

AWS, Azure, and GCP. We're certified across all three and can work with multi-cloud setups. Most clients are on AWS, but we support whatever you're using.

No. We complement your team by handling infrastructure so they can focus on product. Think of us as your DevOps department, not a replacement for your developers.

Pro ($4,999/mo) includes 24/7 AI monitoring, unlimited requests and a private chat channel. Elite ($9,999/mo) adds a dedicated customer success manager, a named engineer and a compliance concierge. Platform ($14,999/mo) is everything in Elite plus a team working inside your sprints, multi-account and Kubernetes operations, and knowledge transfer to your engineers. See our pricing page for full details.

We offer a discovery call where we'll review your infrastructure and give you a clear assessment. No obligation. If we're not a good fit, we'll tell you.

Pro: about 36 hours average turnaround with 24/7 monitoring. Elite: about 24 hours with 24/7 full support. Platform: a team working inside your sprints. Elite and Platform start with a short call.